Terms and Conditions for Man With A Van Southfields

These Terms and Conditions set out the basis on which Man With A Van Southfields provides removal, transport, collection and related services to domestic and commercial customers. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to explain how bookings are made, how payments are handled, what happens if a service is cancelled or changed, how liability is limited, and how waste and disposal matters are managed under UK law. Please read them carefully before placing a booking.

In these terms, references to “we”, “us” and “our” mean the service provider operating under the Man With A Van Southfields name, and references to “you” or “the customer” mean the person, business or organisation requesting the service. These terms apply to all standard man and van services, item transport, light removals, loading and unloading, furniture delivery, and associated labour agreed in advance. Where a written quotation or order confirmation states different arrangements, those specific arrangements will apply in addition to these terms.

We reserve the right to amend these terms from time to time. The version in force at the time of your booking will usually apply, unless a change is required by law or to correct an obvious error. Any updates will not affect services already agreed unless the change is necessary for legal compliance. If any part of these terms is found unenforceable, the remainder will continue in full force and effect.

1. Booking Process

A booking is only confirmed once we have accepted your request and provided confirmation by email, message, or other written communication. A quote provided before confirmation is an invitation to book, not a binding acceptance. We may ask for details such as the pickup and delivery addresses, access conditions, parking restrictions, item lists, floor levels, dismantling needs, waiting time expectations, and any special handling requirements so that we can prepare an accurate service plan.

You must ensure that all information you give is complete and correct. If the scope of work changes after confirmation, for example if there are additional items, longer distances to carry, restricted access, or unexpected delays, we may revise the price or the service schedule. The final charge may differ from the initial estimate if the actual work differs materially from what was described at the time of booking. If a change is significant, we may pause work until you approve the revised arrangements.

It is your responsibility to ensure that the service can be carried out safely and lawfully at the agreed locations. This includes arranging suitable parking, notifying building management where necessary, and ensuring that access routes are clear. If our team is unable to complete the job because access is not available, the property is unsafe, or the information provided was inaccurate, we may treat the booking as cancelled by you and charge a reasonable call-out or waiting fee.

2. Service Standards and Customer Responsibilities

We will use reasonable care and skill in performing the services. Our team will handle items in a professional manner and will take care to load, secure and transport belongings appropriately. However, you remain responsible for ensuring that fragile, valuable, or prohibited items are identified in advance. Unless expressly agreed in writing, we do not provide specialist packing, full dismantling of complex furniture, or insured carriage of high-value goods beyond the limits set out in these terms.

You must make sure that items are suitably packed and protected for transit unless we have agreed to pack them ourselves. Loose contents, poorly sealed containers, defective furniture, or items already damaged before collection are transported at your own risk. We may refuse to move items that are unsafe, excessively heavy, contaminated, illegal, or likely to cause damage to property or injury to persons. We may also refuse to move items that would breach our insurance or any applicable law.

Where our team assists with loading or unloading, you should supervise the placement of items if specific positioning is required. Unless agreed otherwise, we are not obliged to connect appliances, remove hazardous fittings, or carry out tradesperson work. Any estimate of time is approximate and may vary depending on traffic, weather, waiting periods, or site conditions. We will try to keep you informed if a delay becomes likely.

3. Payments, Charges and Invoicing

All prices are given in pounds sterling unless stated otherwise. Charges may be based on a fixed quote, hourly rate, minimum booking period, distance, labour requirements, vehicle size, disposal costs, or a combination of these factors. Any quotation is based on the information available when it is issued. If the service changes, or if additional labour, waiting time, additional stops, congestion, parking charges, tolls, or waste handling fees arise, these may be added to the final invoice where reasonable.

Unless otherwise agreed, payment is due on completion of the service or at the point requested in the booking confirmation. We may require a deposit or advance payment for larger jobs, urgent bookings, weekend work, or services involving disposal or substantial labour. We accept payment methods notified in advance and may refuse to begin or continue work until an overdue amount, deposit, or other required payment is made. If an invoice remains unpaid, we may charge interest and recovery costs to the extent permitted by UK law.

Promotional offers, discounts, or special pricing are subject to availability and may be withdrawn without notice. Any such offer applies only to the service elements stated in the offer and does not automatically apply to extras, additional waiting, or revised scope. If a customer disputes part of an invoice, they must pay the undisputed amount on time and notify us promptly of the issue. We will review the matter in good faith and provide an explanation or correction where appropriate.

4. Cancellations, Rescheduling and No-Shows

If you need to cancel or reschedule, you should notify us as soon as possible. Because appointments are reserved in advance, late cancellations can cause loss of earnings and vehicle allocation costs. Cancellations made with sufficient notice may not attract a charge, but where notice is short, we may apply a cancellation fee that reflects the resources already committed. The amount may depend on the proximity of the scheduled time and whether staff or vehicles have already been dispatched.

If you are not available at the agreed time, or if we are unable to start or complete the job due to your failure to provide access, keys, instructions, or payment, this may be treated as a late cancellation or no-show. In such cases, we may charge a call-out fee, waiting time, or a proportion of the booked service. Where a booking is rescheduled, we will try to offer a new slot, but availability cannot be guaranteed.

We may cancel or reschedule a booking ourselves if there is an operational issue, severe weather, vehicle breakdown, staff illness, unsafe conditions, or any event outside our reasonable control. If we do so, we will aim to notify you promptly and, where possible, offer an alternative appointment. Our liability in such circumstances is limited to the amount already paid for the affected service, unless a different remedy is required by law.

5. Liability, Damage and Loss

We accept responsibility for direct loss or damage caused by our negligence, subject to the limits in these terms and any applicable insurance policy. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. For all other claims, our liability is limited to foreseeable direct losses only and does not include indirect, special, or consequential losses, such as loss of profit, loss of business, emotional distress, or missed opportunities.

You must notify us of any damage or loss as soon as reasonably possible and, in any event, within a reasonable time after the service has been completed. Claims should include enough detail to allow us to investigate. Where possible, you should retain the damaged item and any packaging, and provide photographs or supporting information. We may ask to inspect the item, the vehicle loading area, or the delivery location before liability can be assessed.

We are not responsible for damage caused by items that were poorly packed, already weakened, defective, or unsafe to move. We are also not liable for pre-existing marks, wear and tear, or damage resulting from the customer’s instructions, incorrect measurements, or failure to disclose important information. If you ask us to carry or manoeuvre an item that is unusually heavy, awkward, or fragile, you accept the increased risk unless we agree in writing to a different arrangement. Our team may decline an instruction if, in their reasonable opinion, it is unsafe.

6. Waste, Disposal and Environmental Regulations

If the service includes removal of unwanted items, rubbish, or scrap, it will be carried out in accordance with applicable UK waste rules. We will not knowingly collect, transport, or dispose of hazardous waste, clinical waste, asbestos, chemicals, batteries, gas cylinders, or any item requiring specialist treatment unless we have specifically agreed and are legally permitted to do so. You must tell us in advance if any item may be regulated, contaminated, sharp, heavy, or otherwise subject to special handling requirements.

You are responsible for confirming that any waste handed over for disposal is lawful to remove and that you have the authority to dispose of it. We may ask for details about the source of the waste and the nature of the items. Where required, we may provide evidence of disposal or transfer in the form permitted by law. If items contain personal data or confidential material, you should remove or securely destroy such information before collection unless we have agreed a confidential disposal process.

We reserve the right to refuse any load that we believe may breach environmental, health and safety, or transport laws. If prohibited items are discovered during collection, we may leave them behind or require them to be removed at your expense. Any additional costs arising from contamination, sorting, transfer station fees, or lawful disposal requirements may be passed on to you where appropriate. You agree to cooperate with all reasonable requests needed to ensure legal compliance with waste regulations.

7. Insurance, Indemnity and Access to Premises

We maintain insurance cover appropriate to the services offered, but insurance does not replace your responsibility to prepare items properly and provide accurate information. Cover may be subject to policy conditions, exclusions and limits. If a claim is made, you agree to cooperate with any insurer investigation and provide evidence reasonably requested. Any compensation payable will be assessed according to the actual circumstances and the applicable policy terms.

You agree to indemnify us against losses, claims, fines, costs or expenses arising from your breach of these terms, your unlawful instructions, your failure to disclose hazardous or restricted items, or your lack of authority to request the service. This includes reasonable legal fees where permitted. You are also responsible for ensuring we have lawful access to the relevant premises and that any third-party permissions needed for entry, parking or loading have been obtained.

If our team is asked to enter a property, you confirm that you have the right to permit entry or that you have obtained the necessary permission from the lawful occupier. We are not responsible for disputes between landlords, tenants, neighbours, freeholders, managing agents, or other third parties concerning access, parking, lift use, or common areas. If such a dispute prevents completion of the service, the booking may still be chargeable.

8. Governing Law and General Provisions

These terms are governed by the laws of England and Wales. Any dispute, claim or matter arising out of or in connection with the services or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If you are a consumer, your statutory rights are not affected by anything in these terms.

No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision. Headings are for convenience only and do not affect interpretation. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue to apply.

By booking with Man With A Van Southfields, you confirm that you have read, understood and agreed to these terms. They are intended to create a fair and transparent framework for both parties and to support safe, lawful and efficient transport services. If there is any conflict between these terms and a written quotation or booking confirmation, the written quotation or confirmation will prevail only to the extent of that inconsistency.