Terms and Conditions

Man With a Van Southfields Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Southfields provides man and van, removals and related services within the United Kingdom. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions on your own behalf and, where applicable, on behalf of any other person using the service under your booking.

These Terms and Conditions apply to all services supplied by Man With a Van Southfields to consumer and business customers, unless otherwise agreed in writing. If you do not agree to these Terms and Conditions, you must not proceed with your booking or use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

Customer means the person, firm or company booking or receiving the services.

Services means any man and van, removal, collection, delivery, loading, unloading, packing, or related services supplied by us.

Goods means the items, belongings or materials that we are requested to move, transport, handle or otherwise deal with.

Vehicle means any van or other vehicle used by us to provide the services.

We, us, our means Man With a Van Southfields.

2. Booking Process

2.1 Bookings may be made by the customer via telephone, online enquiry, messaging or other methods we make available from time to time. A booking is not confirmed until we have accepted it and provided you with a booking confirmation.

2.2 At the time of booking, you must provide accurate and complete information, including but not limited to:

a. collection and delivery addresses

b. access details, such as floor level, lifts, parking and any access restrictions

c. a clear description of the goods, including size, quantity, and any unusually heavy, fragile or valuable items

d. preferred date and time for the service

e. any other relevant information that may affect the quotation or the safe delivery of the service.

2.3 Our quotation is based on the information given by you at the time of booking. If this information is incorrect or incomplete, we reserve the right to amend or withdraw the quotation, adjust the price, change the vehicle or crew allocation, or cancel the booking where necessary.

2.4 Bookings are subject to availability. We reserve the right to refuse any booking at our discretion.

3. Quotations and Pricing

3.1 Quotations are normally provided on an hourly rate or fixed price basis, depending on the nature and scope of the job. The basis of your quotation will be confirmed at the time of booking.

3.2 Unless otherwise stated, our prices do not include:

a. parking charges, congestion charges, tolls or penalties for parking or access issues outside our control

b. dismantling or reassembling of furniture or other items

c. packing or unpacking of goods

d. additional labour for carrying goods beyond a reasonable distance or up multiple flights of stairs where this was not specified at booking.

3.3 We reserve the right to apply additional charges where:

a. the job takes longer than expected due to circumstances not disclosed at the time of booking

b. access is difficult or delayed, including waiting time outside your control but not ours

c. there are additional items or services requested on the day

d. there are delays caused by the customer or third parties, including key release delays during property moves.

3.4 Any estimate or quotation is valid for a limited period as advised at the time of issue and may be withdrawn or revised if not accepted within that period.

4. Payments

4.1 We accept payment by the methods notified to you at the time of booking. Cash payments may be accepted on the day of service if agreed in advance. Card or electronic payments may be required to secure a booking.

4.2 For hourly rate bookings, the chargeable time normally starts when the vehicle and crew arrive at the collection address and ends when the last item is unloaded at the final destination, subject to any minimum charge period notified to you.

4.3 For fixed price bookings, the agreed price will cover the specified work described in the quotation. Any additional work or time falling outside the scope of the quotation may be charged separately.

4.4 Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We reserve the right to retain goods until full payment has been received and to charge reasonable storage or waiting fees where payment is delayed.

4.5 If payment is not made when due, we may charge interest on any overdue amount at the statutory rate and recover from you all costs and expenses reasonably incurred in the collection of any overdue sums.

5. Cancellations and Amendments

5.1 If you wish to cancel or amend a booking, you must notify us as soon as reasonably practicable. Cancellations and amendments are only effective when confirmed by us.

5.2 We reserve the right to apply the following cancellation charges:

a. If you cancel more than 48 hours before the scheduled start time, no cancellation fee may be charged, although any non-refundable costs we have incurred on your behalf may be payable.

b. If you cancel within 24 to 48 hours of the scheduled start time, a percentage of the quoted price may be charged as a cancellation fee.

c. If you cancel within 24 hours of the scheduled start time or fail to be present when the crew arrives, up to 100 percent of the quoted price may be charged.

5.3 Alterations to the date, time, or scope of the work may be treated as a cancellation and new booking if we cannot reasonably accommodate the change.

5.4 We will make reasonable efforts to carry out the services on the agreed date and time. However, we reserve the right to cancel or reschedule the services due to circumstances beyond our reasonable control, including but not limited to adverse weather conditions, vehicle breakdown, staff illness, accidents or traffic disruption. In such cases, our liability will be limited to rescheduling the service or refunding any deposit you have paid, at our discretion.

6. Customer Responsibilities

6.1 You are responsible for:

a. ensuring that you, or a representative you have authorised, is available at the collection and delivery addresses for the duration of the service

b. providing accurate information at booking and updating us promptly if circumstances change

c. securing parking and any necessary permissions, permits or authorisations at both collection and delivery addresses

d. ensuring that items are properly packed and ready to be moved, unless we have agreed to provide packing services

e. disconnecting and securing all appliances prior to moving, including fridges, freezers, washing machines and cookers

f. notifying us in advance of any particularly fragile, high value, oversized or heavy items.

6.2 You must not ask us to transport or handle any prohibited or dangerous goods, including but not limited to:

a. flammable, explosive or hazardous materials

b. illegal goods or substances

c. live animals or plants, unless expressly agreed in writing

d. perishable foods or items requiring controlled temperatures, unless agreed in advance.

6.3 If you breach these responsibilities, we may suspend or cancel the services, charge additional fees, or claim compensation for any loss or damage we suffer as a result.

7. Our Responsibilities and Limitations of Liability

7.1 We will exercise reasonable skill and care in providing the services, and we will take reasonable steps to protect your goods and property while they are in our custody and control.

7.2 Our liability for loss or damage to goods or property, whether caused by negligence or otherwise, is limited to a reasonable and proportionate amount having regard to the price paid for the services and the nature of the goods moved. We strongly recommend that you arrange suitable insurance cover for your goods for the full duration of the move.

7.3 We will not be liable for any loss or damage arising from:

a. your failure to properly pack goods, unless we have provided the packing service

b. inherent defects in the goods, including but not limited to faulty construction, insecure assembly or natural deterioration

c. normal wear and tear

d. dismantling or reassembly of furniture or equipment, whether or not undertaken by us at your request

e. delays caused by traffic, weather, road closures, accidents, breakdowns or other events outside our reasonable control

f. your failure to safeguard valuables and personal documents, such as money, jewellery, watches, passports or other important items, which should be kept with you and not placed in the load.

7.4 We will not be liable for indirect or consequential losses, including loss of profit, loss of income, loss of business, or loss of opportunity.

7.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

8. Claims and Complaints

8.1 You must inspect the goods and property as soon as reasonably possible after completion of the services. If you believe that any loss or damage has occurred, you must notify us without undue delay, providing reasonable details and evidence where available.

8.2 Any complaints regarding the services must be made to us as soon as possible and within a reasonable time. We will investigate your complaint and aim to respond promptly and fairly.

8.3 Failure to notify us of an issue within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have had.

9. Waste, Recycling and Disposal Regulations

9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service and may only remove waste or unwanted items where this has been expressly agreed as part of the booking and where we are legally permitted to do so.

9.2 Where waste removal or disposal is agreed, you confirm that you have the right to dispose of the items and that they do not contain hazardous or controlled materials. We may refuse to remove any items that we reasonably believe to be unsafe, unlawful or unsuitable for standard disposal.

9.3 Any disposal of items will be carried out in line with relevant legislation and at authorised sites. Additional charges may apply for disposal, recycling, or transfer station fees, and these will either be included in your quotation or advised separately.

9.4 Fly-tipping or unlawful disposal is strictly prohibited. We will not participate in or be responsible for any illegal dumping of waste. If you ask us to dispose of items in a way that would breach regulations, we will refuse and may cancel the service without refund.

10. Access, Parking and Property Damage

10.1 You are responsible for providing suitable access and parking at both collection and delivery addresses. If suitable parking is not available or legally permitted, we may not be able to complete the service, or additional charges may be applied for any delays, diversions or penalties incurred.

10.2 We will take reasonable care to avoid damage to driveways, paths, floors and walls, but we are not liable for damage caused by unavoidable wear or by moving goods through tight or awkward spaces where you have requested that we proceed despite the risk.

10.3 If property damage occurs which you believe has been caused by our negligence, you must notify us as soon as possible with details and evidence. We may require access to inspect the damage before any repair or settlement is agreed.

11. Time Estimates

11.1 Any time estimates for arrival, duration or completion are provided for guidance only and are not guaranteed, unless expressly agreed in writing as a fixed schedule.

11.2 We are not liable for any costs, losses or inconvenience you may incur due to delays, provided we have used reasonable efforts to perform the services within a reasonable time.

12. Data Protection and Privacy

12.1 We will collect and use your personal information only as necessary to administer your booking, provide the services, handle payments, manage any claims and comply with legal obligations.

12.2 We will take reasonable steps to protect your personal information and will not sell or share it with third parties for marketing purposes without your consent, except where required by law or where necessary for the provision of the services, such as with payment processors or subcontractors.

13. Subcontractors

13.1 We may use carefully selected subcontractors or partner operators to carry out some or all of the services. In such cases, we will remain responsible for the overall performance of the services to you under these Terms and Conditions.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, although we retain the right to bring proceedings against you in your country of residence or any other relevant jurisdiction.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, that provision shall be deemed severed, and the remaining provisions shall remain in full force and effect.

15.2 Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another provider or legal entity, provided that this does not adversely affect your rights under these Terms and Conditions.

15.4 These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings, arrangements or representations, whether oral or written.

15.5 We reserve the right to amend or update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.